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Support: General
- General Questions
- Payment
- Shipping Information
- Returns
- Contact Options
General Questions –
- Who is SpaceWorks Software?
- SpaceWorks Software is a Division of SpaceWorks Engineering, Inc. (SEI). This division was created in 2008 to advance the aerospace and numerical simulation communities with fast-acting robust tools. Originally, these tools were developed internally to support SEI’s own design and analysis projects. After undergoing enhanced development, testing, and refinement, these innovative tools are now being made available to commercial, academic, and government customers. For further information on SEI, please visit the corporate page at: www.sei.aero
- How can I contact SpaceWorks Software?
- Do you have 30-day trial versions for all your software products?
- Yes! We offer free 30-day trail versions for each software product. Simply email software@sei.aero with your request and computer’s MAC address.
- Are there academic discounts?
- Yes, we have applied a 40% discount to the commercial price as an educational discount. The price list is located in the lower right-hand corner of the SpaceWorks Software Home page. Eligible academic customers include current students, faculty and research staff at high schools, colleges, and universities. Please contact us directly at software@sei.aero to request an academic sale.
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- What about licenses for classroom use?
- We offer limited-duration classroom licenses of our software for free to qualified faculty members and their students who wish to use our tools for classroom projects, design classes, and other classroom exercises. Please contact us to request classroom-use licenses. These licenses typically run the duration of one academic semester or quarter and are to be used for direct instructional support, not for sponsored research or other non-classroom activities.
- What is ITAR?
- ITAR stands for International Traffic In Arms Regulation. It is a U.S. Law designed to reduce the proliferation of weapons and weapons technology outside the United States. Some software is affected by ITAR and as a result cannot be distributed to non-US citizens (or permanent residents). Our REDTOP-Pro and Sentry software products are subject to ITAR regulations. Customers of these products must qualify to handle and receive ITAR data. For more information concerning ITAR please see Directorate of Defense Trade Controls of the U.S. Department of State.
- What is a MAC address?
- A Media Access Control address (MAC address) is a unique identifier used to encode the manufacturer’s registered identification number on computers. We use your computer’s MAC address as part of our licensing system, so you will be required to provide it to us in order for us to generate your license file for the product you buy.
- How can I find my MAC address?
- For Windows –
- Click ‘Start’
- Click ‘Run’
- Type in “cmd” and “Enter”
- Type in “ipconfig/all”
- The MAC address is a list of numbers and letters named ‘Physical Address’
- For Macintosh –
- Click the Apple in the upper left-hand corner
- Click ‘About This Mac’ and click on ‘More Info...’
- Scroll to ‘Network’ and click on ‘Built-in Ethernet’ or ‘Ethernet’
- Scroll down to MAC address
- Be sure to record device name ‘en0’ because this is your primary Ethernet.
- Do you sell site licenses?
- Yes! Our price list for commercial, government, and academic is located in the lower right-hand corner of the SpaceWorks Software Home page.
- For more information, please contact our Software Division at software@sei.aero or at 1+770.379.8011.
- Is SpaceWorks Software affiliated with Pi Blue Software?
- Yes and no. SpaceWorks Software acquired all intellectual property from Atlanta-based Pi Blue Software in October of 2008. The purchase included the rights to further develop and sell OptWorks: Excel and ProbWorks: Excel in all forms, as well as rights to images, logos, and graphics associated with Pi Blue. Pi Blue Software, Inc. was legally dissolved in Georgia in December 2008. Unfortunately, a Russian website pirate named Gayduk M. Alexandrovna purchased the www.piblue.com domain name in April of 2009 and proceeded to illegally host many of Pi Blue's old html pages there -- giving the false impression that Pi Blue Software is still operating and selling OptWorks and ProbWorks. Don't be taken in by this scam. The current owner of the piblue.com domain does not have any legal right to any of our software products or images, and he's not authorized to sell our software. He's just trying to make money through click-through ads. Unfortunately, the intricacies of international copyright law and search engines such as Google have not been helpful in our attempts to get that misleading content removed.
Payment –
- How can I purchase software?
- You can easily order online or contact the Software Division directly. Please email software@sei.aero or speak to a representative at 1+770.379.8011.
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- Is your online store secure?
- Yes! Our site is on a secure encrypted server and your payment information will NOT be shared. Our site is completely safe and secure!
- What types of payments are accepted?
- We accept PayPal, Credit Cards, Purchase Orders, and Government-issued Contracts
- Do you take credit cards? Which ones?
- Yes! The online store can take Visa, MasterCard, American Express, and Discover.
- Directly over the phone, we can take Visa, MasterCard, and Diners Club Cards.
- Do you take PayPal?
- Yes, we do! Paypal is the payment processor for our internet store.
- My country doesn’t have PayPal. Can I still order from your site?
- If our credit card processor can successfully complete your online order then you will not need a PayPal account. However, if your credit card is declined when you check out, please contact us directly at software@sei.aero or at 1+770.379.8011.
- Do you take money orders or checks?
- Yes, we do take money orders or checks.
- What are the dollar limits on your online store?
- We use Paypal as our internet store payment processor. You are not required to have a Paypal account to use this system, but if you do have a verified PayPal account, you can spend a maximum of $10,000 on a single order (items in a shopping cart). If you do not have a verified Paypal account, you can purchase only up to $4,000 online. Note that Paypal’s system accepts many standard credit cards as well as Paypal dollars that you might place in your account prior to purchase.
- If you prefer to place your order directly by phone, you can call the Software Division directly at 1+770.379.8011 and purchase any and all items by speaking to one of our representatives.
Shipping Information –
- Can I order an electronic form of the software?
- Yes, we prefer to deliver our products electronically as this is the fastest and most cost-effective way to distribute our products.
- However, any software identified with ITAR Restrictions will be sent in the physical form (on a CD).
- If I do request a physical shipment, how much will my item cost to ship?
- All physical software discs have free shipping within the United States. International shipping charges will apply.
- How much time will it take for my item to arrive?
- Any electronic form of software sent via email will be delivered within one business day.
- All physical software discs will be mailed out within three business days of you placing your order. This does NOT include your ship time.
- What shipping method do you use?
- We use FedEx to ship domestically and internationally.
- I want to talk to someone about an order I placed. Who can help me?
- Our Software Division is here to assist you. Please email software@sei.aero or call us at 1+770.379.8011
Returns –
- What is your return policy?
- We guarantee the highest quality and integrity of each software product. If you have are unhappy with any product, please contact our Software Division at software@sei.aero or at 1+770.379.8011 with the reason for the return and we will issue you a full refund.
- Where do I send my items back to?
- Please send back to:
SpaceWorks Software
A Division of SpaceWorks Engineering, Inc. (SEI)
1200 Ashwood Parkway
Suite 506
Atlanta, Georgia 30338-8026
- Who can I talk to about my return?
- How long will it take for me to get my money refunded?
- Refunds will be made within 1 week.
Contact Options -
Contact Software Support
For questions about product upgrades, renewals, licensing, and other service issues.
Contact Technical Support
Product support for registered products.
Forums
Get support from your peers – search for answers and ask questions.
Request a feature
Petition for enhancements and improvements.
Report a bug
Inform us of the need for fixes.
For any of the above please contact:
Stacey Haydel
Manager of Software Sales
SpaceWorks Software
A Division of SpaceWorks Engineering, Inc. (SEI)
1200 Ashwood Parkway
Suite 506
Atlanta, GA 30338-8026 USA
Phone:
Tel: 1+770.379.8011
Fax: 1+770.379.8001
Email:
software@sei.aero
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